Pay with wallet credit · Help Center

If you have wallet credit, it's applied to your order automatically — you can remove it, or use it alongside a card payment for the rest.

Before you start

This applies wherever you pay for a package: buying hours straight away, or paying after scheduling lesson times — see Buy a lesson package.
Wallet credit is applied when your order is created. It is not applied on the pay-balance screen for an existing order — see View orders and pay a balance.

On the payment screen, look for Apply wallet credit — it only appears if you have credit available.
Every available credit entry is applied by default, shown as Applied. Select an entry to remove it from this purchase, or select it again to re-apply it.
The Total due updates to reflect any credit you've applied, with a note showing how much wallet credit was applied.
Select View full wallet history → to check your balance and past credit in more detail before you decide.
Select the Pay button to confirm — it shows the exact amount you're about to pay after any credit.

Screenshot coming soon — Payment screen with wallet credit entries applied to an order

Only the credit you keep applied is used; anything you remove stays in your wallet for next time.
If your credit fully covers the order, no card payment is needed.
Once the order is created, the amount used is recorded against it — see How wallet credit works for the usage history.

No wallet section on the payment screen means you don't currently have any available credit to apply.