Troubleshooting and FAQ

Quick fixes for the most common problems learners run into, with a link to the full guide for each one.

Signing in

"Invalid email or password." — the email or password you entered doesn't match an account. See Sign in and reset your password.
"Too many attempts. Please wait a minute and try again." — you've tried signing in too many times in a row; wait a minute and try again.
"We couldn't reach the server. Please try again shortly." — a temporary connection problem; try again in a moment.
"This reset link has expired or is invalid. Please request a new one." — request a new link from Forgot password? on the sign in page.

"…is no longer available — pick another time." — someone else booked that slot while you were choosing. Pick a different time from the picker; any other lessons you'd already confirmed in the same batch are kept. See Schedule lessons from your package hours.
"No hours left to schedule" — every hour on your package has already been scheduled, or the order isn't active. Check View orders and pay a balance for a package with hours left, or buy a new one — see Buy a lesson package.
"No instructor on these hours" — your hours aren't assigned to an instructor yet, so no times can be shown. Contact the school.

No cancel button on a lesson — you're inside your school's cancellation window before the lesson starts, so cancelling yourself isn't available this close to the start time. Contact the school. See Cancellation and refunds.
"This booking is already cancelled." — you've already cancelled this lesson; there's nothing more to do.
No "Change instructor" button — the package has no time left, the order isn't active, or your school doesn't allow self-serve switching. Contact the school. See Choose or switch instructor.

"Payment failed. Please try again." — your card was declined or the payment didn't go through; try again or use a different card.
"Payment unavailable" — the payment page couldn't be set up for this order right now; contact the school to arrange payment another way.
If a payment error tells you your card may have been charged, don't pay again — contact the school so they can check and, if needed, refund or restore your order.

"No wallet credit yet" — you haven't received any wallet credit yet; it will appear on your wallet page automatically when you do.
"Wallet unavailable" / "Wallet usage unavailable" — your wallet couldn't be loaded right now, but the rest of the page still works; try again shortly.
No wallet section on a payment screen just means you don't currently have any available credit to apply — see Pay with wallet credit.

"We couldn't find a booking with those details." — double-check your booking reference and the email you booked with, then try again. See Find and manage your car hire booking.
We couldn't load your booking — select Try again; if it keeps happening, contact the school with your reference.

If none of these match what you're seeing, contact the school directly with what you were doing and any exact message shown on screen.