Sign in and reset your password

Steps

Go to the sign in page.
Enter your Email address and Password.
Select Sign In.

Screenshot coming soon — Sign in form with email and password fields

What happens next

Where you land depends on your role and on how you got to the sign in page:

If you followed a link that needed you to sign in first (for example, confirming a booking), you're returned to that same page.
Otherwise, you land on your role's home:
- Learners land on their dashboard.
- Instructors land on their dashboard.
- School admins land on the admin dashboard.
- Super admins land on the schools list.

Reset a forgotten password

From the sign in page, select Forgot password?.
Enter your Email address and select Send reset link.
You'll see Check your inbox — if that email is registered, a reset link is on its way. Check your spam folder if you don't see it.
Open the link in the email, then enter a New password (at least 8 characters) and repeat it in Confirm password.
Select Reset password.

After resetting your password

After resetting your password, you'll see Password updated! and be sent to the sign in page automatically after a few seconds, or you can select Sign in now.

Common problems

"Invalid email or password." — the email or password you entered doesn't match an account.
"Too many attempts. Please wait a minute and try again." — you've tried signing in too many times in a row.
"We couldn't reach the server. Please try again shortly." — a temporary connection problem; try again in a moment.
"Invalid reset link. Please request a new one." — the reset link is missing its token or email. Select the link to request a new one.
"This reset link has expired or is invalid. Please request a new one." — the reset link has expired or was already used; request a new one from Forgot password?.
"Passwords do not match" — the new password and confirm fields don't match.